Privacy Policy

1. Introduction

BerinAgents ("we", "our", or "us") provides AI voice receptionist and customer communication services. We are committed to protecting your personal data and ensuring transparent communication about how your information is collected, used, and secured.

2. Information We Collect

When you request a demo, create an account, or interact with our voice receptionists, we may collect:

• Contact Information: Full name, business email address, phone number, and company name.
• Voice Call Data: Transcripts, audio recordings, call duration, timestamp, and AI call summaries generated during inbound or outbound phone interactions.
• Technical Information: IP address, browser type, device information, and usage analytics when interacting with our client portal.

3. How We Use Your Information

We process collected information to:

• Deliver real-time phone receptionist and appointment scheduling services.
• Trigger demonstration calls upon your explicit request.
• Provide real-time analytics, call recordings, and billing information in your client portal.
• Ensure service quality, prevent fraudulent abuse, and improve natural conversational speech accuracy.

4. Data Confidentiality & Security

We strictly enforce enterprise data privacy standards. Your data and client phone calls are 100% confidential:

• We do not sell, rent, or monetize your contact or business data to third parties.
• Call recordings and transcripts are encrypted in transit (TLS 1.3) and at rest (AES-256).
• Subprocessors (telephony providers, LLM infrastructure, payment processors) are bound by strict Data Processing Agreements complying with GDPR and international data standards.

5. Your Rights

You have the right to access, rectify, export, or request the permanent deletion of your personal data and recorded call logs at any time. To exercise your rights, contact our data protection team at contact@berinagents.com.

6. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact:
BerinAgents Inc.
Email: contact@berinagents.com