Terms of Service

1. Acceptance of Terms

By accessing the BerinAgents platform, requesting an AI demonstration, or subscribing to our AI voice receptionist services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

2. Description of Services

BerinAgents provides multi-turn conversational AI agents capable of answering phone calls, qualifying customer leads, answering business questions, and booking appointments into connected calendars.

3. Customer Responsibilities & Compliance

You agree to use our voice services in compliance with all applicable local, national, and international laws, including telecommunications regulations (e.g., TCPA, TSR, and applicable call recording disclosure requirements in your jurisdiction). You must obtain any necessary consents before recording customer conversations if required by law.

4. Subscriptions, Billing & Usage

Service fees consist of monthly recurring subscriptions and metered telephony/AI usage fees per minute, as agreed in your service plan. All fees are processed automatically via Stripe. Subscriptions renew on a monthly basis unless cancelled prior to the renewal date.

5. Service Availability & Escalation

While we strive for 99.9% uptime and low-latency voice responses, AI phone systems depend on external telecommunications networks and third-party infrastructure. BerinAgents provides configurable call forwarding and fallback rules to transfer calls to human staff whenever an inquiry falls outside the AI model's configured knowledge base.

6. Limitation of Liability

To the maximum extent permitted by applicable law, BerinAgents shall not be liable for indirect, incidental, punitive, or consequential damages resulting from missed calls, telecommunication outages, or scheduling discrepancies.

7. Contact & Inquiries

If you have questions regarding these terms, contact us at:
BerinAgents Inc.
Email: contact@berinagents.com